FAQ Delivery information
Where all do you deliver?
We deliver our products all over in India including remote locations .
Is there any particular time of delivery?
All orders are delivered during business hours (8 AM - 10 PM), unless you have opted for a Midnight or a Fixed time delivery.
Can I choose my time of delivery?
By paying additional delivery charge, you have the option to choose a Fixed Time slot for delivery.
Can I get the order delivered midnight?
We understand the emotions of celebrating an occasion on its eve. That's why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:00 to 00:00 hours on the date you choose.
Are there any shipping charges?
There are no Shipping Charges for Standard Delivery and all couriers delivered made within India.
What is the mode of delivery?
We have following 2 modes of delivery - hand delivery and courier.
I don?t want to disclose my personal information to the recipient, how do I place the order?
We totally understand the surprise element.You can write to us at firstname.lastname@example.org or call us at +91-8719025108 / +91-8918857661 (08:00 AM-10:30 PM, Monday-Sunday) and let us know.
How do I know my order has been confirmed?
As soon as your order is confirmed, you will receive an email & SMS along with your order number.
What do the different order statuses mean?
- Payment received: We have received the payment of your order and your order is ready to be executed.
- Payment declined: The payment for your order has failed.
- Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.
- Out for delivery: Your order is out for delivery.
- Order delivered: Your order has been delivered.
- Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient's number was not reachable/premises was locked/address was incomplete/incorrect.
- Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient's number was not reachable/premises was locked/address was incomplete/incorrect.
What is a normal courier delivery?
Your order will be delivered through our courier partners like Bluedart, Delhivery and Speedpost and etc . For products that are shipped using the services of our courier partners, the date of delivery chosen by you is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
Are there any extra charges for same day delivery?
There are no extra charges for same day Standard Time Delivery. There is a minimal delivery charge for same day Fixed Time and Midnight delivery.