FAQ Return and Refund Policy
What is BESTGIFTINGCHOICE.IN Return Policy?
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at email@example.com or call us at +91-8719025108 / +91-8918857661 (08:00 AM-10:30 PM, Monday-Sunday).
How do I return a defective or damaged product for a new replacement?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry. You can write to us at firstname.lastname@example.org or call us at +91-8719025108 / +91-8918857661 (08:00 AM-10:30 PM, Monday-Sunday) and we will take care of it.
What are the cases where a refund will not be made?
We do not guarantee refund for cases where:
- Personalized Gifting Items are delivered to an incorrect address provided by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality problems caused by improper handling of the product.
- Cancellation/modification request in a Domestic order made less than 24 hours prior to the date of delivery . In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
When will the refunded amount be credited back to my account?
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.